1. Is KALVIRA jewellery real gold or silver?
No. KALVIRA offers artificial/imitation jewellery crafted using alloy and brass-based materials, inspired by traditional Indian, temple and antique jewellery designs. Our jewellery is not made of precious gold or silver unless specifically stated on the product page.
2. Will the actual product look exactly like the photographs?
We make every effort to represent our jewellery as accurately as possible. However, slight variations in colour, finish or appearance may occur due to lighting, photography and individual screen settings.
3. What comes with my jewellery order?
The contents of each product are mentioned on its product page. Necklace sets may include matching earrings where specified, while earrings and jhumkas are generally supplied as one pair.
4. How should I care for my KALVIRA jewellery?
Keep your jewellery away from water, perfume, deodorant, hairspray and other chemicals. After use, gently wipe it with a soft, dry cloth and store it separately in a dry place to help preserve its finish.
5. Can the colour or finish of artificial jewellery change over time?
Yes. As with artificial jewellery, the finish may gradually change depending on usage, storage, exposure to moisture, cosmetics and chemicals. Proper care can help maintain its appearance for longer.
6. How long will my order take to arrive?
Orders are generally delivered within 4–7 business days, depending on the delivery location and courier serviceability. Please refer to our Shipping Policy for further information.
7. Do you deliver across India?
Yes. KALVIRA ships across India, subject to courier serviceability at the delivery PIN code.
8. Can I return or exchange an item?
Returns and exchanges are subject to KALVIRA's applicable Return/Refund Policy. Please review the policy before placing your order for eligibility, conditions and applicable timelines.
9. What should I do if I receive a damaged or incorrect product?
Please contact KALVIRA Customer Care as soon as possible after delivery with your order details and clear photographs/video of the product and packaging. We will review the issue in accordance with our applicable policy.
10. How can I contact KALVIRA if I need help with my order?
You can contact us through the customer-care details provided on our Contact page and in your order communications. Please include your order number when contacting us about an existing order.