Terms of service
Last Updated: September 2026
Welcome to KALVIRA. KALVIRA is a jewellery brand marketed and operated by VIBE STAY ORNAMENTS.
These Terms of Service (“Terms”) govern your access to and use of our website, kalvira.in, and the purchase of products offered through our online store.
By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms. Please read them carefully before using our website or placing an order.
1. Online Store Terms
By using this website and placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law or are using the website under the supervision of a parent or legal guardian where required.
You may not use our products, website or services for any unlawful or unauthorized purpose.
2. Product Information
We make reasonable efforts to display our products, descriptions, colours, designs, dimensions and other information as accurately as possible.
However, because of differences in screen settings, photography, lighting and device displays, the actual colour or appearance of a product may vary slightly from what is displayed on the website.
As many of our jewellery products may contain handcrafted or design-intensive elements, minor variations in finish, colour, texture, stone placement or detailing may occur and do not necessarily constitute a defect.
3. Product Availability
All products are subject to availability.
We reserve the right to discontinue a product, limit quantities, update product information or make changes to our product range without prior notice.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the amount paid for the unavailable product.
4. Prices
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed from time to time without prior notice. However, a price change will not normally affect an order that has already been successfully confirmed.
Product prices include applicable taxes unless otherwise stated. Shipping charges or other applicable charges, if any, will be displayed or communicated during the ordering or checkout process.
5. Orders
Placing an order on our website does not automatically guarantee acceptance of the order.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:
- Product unavailability.
- Incorrect product or pricing information.
- Suspected fraudulent or unauthorized transactions.
- Payment failure.
- Incorrect or incomplete customer information.
- Delivery location or PIN code being unserviceable.
- Technical or operational errors.
If a prepaid order is cancelled by us after successful payment, the applicable amount will be refunded through the appropriate payment method in accordance with our policies and payment-processing timelines.
6. Payments
Customers must provide accurate and complete payment and billing information.
Payments may be processed through third-party payment gateways or payment service providers made available through our website.
We do not guarantee uninterrupted availability of any particular payment method, and available payment options may change from time to time.
7. Shipping and Delivery
Orders are shipped in accordance with our Shipping Policy.
Estimated delivery periods are estimates and may be affected by courier serviceability, weather, public holidays, local restrictions and other circumstances beyond our reasonable control.
For eligible locations within Pune, same-day delivery may be available for orders placed by 4:00 PM, subject to product availability, delivery serviceability, successful order confirmation and availability of a local delivery partner.
Please refer to our Shipping Policy for complete details and applicable conditions.
8. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our Return and Refund Policy.
Customers should review that policy before placing an order.
Due to hygiene considerations and change-of-mind restrictions applicable under our policy, certain products, including earrings and jhumkas, may not be eligible for return or exchange except where the product is received damaged, defective or incorrect, subject to the conditions stated in our Return and Refund Policy.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from the product ordered, please contact us within 48 hours of delivery.
We may request your order details and appropriate photographs and/or an unboxing video to enable us to review the issue.
Any replacement, return or refund will be handled in accordance with our Return and Refund Policy.
10. Accuracy of Customer Information
You agree to provide current, complete and accurate information when placing an order.
We are not responsible for delivery delays or failures caused by incorrect or incomplete information supplied by the customer, including an incorrect address, PIN code, telephone number or other delivery information.
11. Intellectual Property
The KALVIRA name, branding, logos, website content, graphics, photographs, product presentation, written content and other original material appearing on this website are owned by, licensed to, or used by VIBE STAY ORNAMENTS, as applicable.
You may not copy, reproduce, distribute, commercially exploit or use our protected content without appropriate authorization, except as permitted by applicable law.
Third-party trademarks, platform names and other intellectual property appearing on the website remain the property of their respective owners.
12. Third-Party Services
Our website may use third-party services, including payment processors, logistics providers and technology providers.
Your use of certain third-party services may also be subject to the terms and policies of those service providers.
We are not responsible for the independent acts or omissions of third parties except to the extent responsibility cannot legally be excluded under applicable law.
13. Prohibited Use
You must not use our website to engage in fraudulent or unlawful activity, interfere with the security or operation of the website, introduce malicious software, attempt unauthorized access, misuse another person's information, or infringe the intellectual property or legal rights of others.
14. Disclaimer and Limitation of Liability
We endeavour to provide accurate information and reliable services. However, the website may occasionally experience errors, interruptions or technical issues.
Nothing in these Terms is intended to exclude, restrict or override any rights or remedies available to consumers that cannot lawfully be excluded under applicable Indian law.
To the extent permitted by applicable law, KALVIRA / VIBE STAY ORNAMENTS will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information necessary to process your order may be handled by relevant service providers, such as payment processors and delivery partners, in accordance with applicable policies and laws.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, website, services or applicable requirements.
The latest version will be made available on our website with an updated revision date where appropriate.
17. Governing Law
These Terms are governed by the laws of India.
Any disputes will be subject to applicable consumer-protection laws and the jurisdiction of competent courts and authorities as determined under applicable law.
Nothing in these Terms restricts any statutory rights or remedies available to consumers under applicable law.
18. Contact Information
For questions regarding these Terms, orders or our services, please contact:
KALVIRA
Marketed and operated by VIBE STAY ORNAMENTS
Email: care@kalvira.in
Website: kalvira.in
Customer Support Hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST
We aim to respond to customer enquiries within 1–2 business days.