Because Your Jewellery Deserves Thoughtful Care
At KALVIRA, we believe beautiful jewellery deserves attention and care beyond the moment it arrives.
We're pleased to introduce the KALVIRA 6-Month Jewellery Care Promise, effective 29 October 2026.
This initiative is designed to provide additional support for eligible colour fading and plating-related concerns.
What Does the Promise Cover?
Our Jewellery Care Promise covers eligible cases of unusual colour fading or plating deterioration that occur despite normal and careful use of your KALVIRA jewellery.
Every request is reviewed individually, considering the product's condition, usage and care.
How Long Is the Coverage?
The promise is valid for six months from the date of delivery for eligible KALVIRA purchases made on or after 29 October 2026.
What Is Not Covered?
The promise does not ordinarily cover:
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Natural ageing and gradual wear of jewellery.
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Damage caused by water, perfumes, cosmetics, lotions, chemicals or excessive moisture.
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Discolouration associated with sweat or unsuitable storage conditions.
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Scratches, friction, accidental damage, mishandling or improper cleaning.
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Damage caused by unauthorised alterations or repairs.
How to Request Jewellery Care Support
Step 1 — Contact KALVIRA
Email care@kalvira.in with your order number, delivery date and a brief explanation of the concern.
Step 2 — Share Photographs
Provide clear photographs showing the jewellery and the affected area.
Step 3 — Our Review
Our team will assess the concern and advise whether a suitable care solution is available.
Possible Care Solutions
If a jewellery care request is approved under KALVIRA's 6-Month Jewellery Care Promise, we will arrange an appropriate remedy, which may include repair, replating or replacement, depending on the product's condition and service availability.
For approved claims:
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KALVIRA will bear the cost of the approved repair, replating or replacement.
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The customer will be responsible for shipping charges when sending the jewellery to KALVIRA.
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KALVIRA will bear the shipping charges when returning the serviced or replacement jewellery to the customer's original delivery address within India.
Customers should not dispatch jewellery until KALVIRA has reviewed the initial request and provided return instructions.
If a claim is not eligible, KALVIRA will inform the customer before proceeding with any chargeable service or return shipment.
This promise is additional to customers' rights under applicable consumer protection law.
We're Here to Help
For jewellery care enquiries, contact:
KALVIRA Customer Care
Email: care@kalvira.in
Website: www.kalvira.in
Important Information
All requests are subject to eligibility assessment and the applicable terms of this promise. Availability of repair, replating or replacement services may vary by product. This voluntary care promise is additional to, and does not limit, any rights available under applicable consumer protection law.